FAQ

Energy Level relies on data which is (usually) determined by your Apple Watch. The data used are Heart Rate and, to a lesser degree, Heart rate variability, or HRV. Combining these data samples Energy Levels determines your BCI, Baseline Cardiac Index. We use those values to determine your current (real time) energy level.

Baseline Cardiac Index is measured in beats per minute and is a sensitive marker for your body's energy level. A Higher BCI means your body is "working harder" in its "Baseline State". That's where the name fore BCI comes from. If your body is working harder in its baseline state, it requires a higher heart rate, which is why BCI is measure in beats per minute. Think of it like this: the lower your energy level, the more beats your heart needs just to keep things going.

There are a lot of factors that go into your energy level. The most important factors are: sleep, stress, diet, sickness, exercise, recovery, and, of course, general health and well being. There are many contributing factors which only you will be able to isolate. Energy Level is there to provide data to back up your feeling of wellness and energy. How you feel is the most reliable indicator of energy level. The app is there to back up your feelings.

While you may choose to do so, you do not need to wear your watch at night to maintain accurate readings. Your Apple Watch will determine the necessary data all through the day, including in the morning. When that data is available, your Energy Level will be determined.

Inside the app settings (top left corner) you'll see a "Watch Connection" Area. Make sure all those are checked and tap "check" next to health check. You may also tap "Reset Watch sync". If you continue having errors or discrepancies, please contact us via support.

Subscription management is done through your Apple ID, which can be found in your iPhone "Settings" App. Tap your Apple ID and then tap "Subscriptions". You will be able to see and manage any active subscriptions there. You can also search for "Subscriptions" in the Settings App.

If you can't get something to work properly, whatever it may be, then this is the section for you.

Try each of these steps and then check if your problem is resolved after each step. Do not proceed to the next step unless the previous step DID NOT SOLVE YOUR PROBLEM. Some of the steps may cause you to lose data. If that's the case, that will be listed as a possible side effect.

1. Restart devices

These steps should not cause data loss.

Restart your Apple Watch by following these directions provided by Apple

Restart your iPhone by following these directions provided by Apple

2. Reset the sync between your Apple Watch and iPhone

1. Open the "Watch" app on your iPhone.
2. Next, from the "My Watch" tab, select the "General" option.
3. From here, swipe down to the bottom of the page and tap on the "Reset" option.
4. In the new menu, tap on the "Reset Sync Data" button.

3. Unpair and reset the Apple Watch

Although this should not result in data loss, you will have to set up your watch again.

Follow these instructions from apple to unpair and reset your Apple Watch

Once you have reset the watch, you can set it up again

4. Un-install and re-install Energy Level

This should not result in data loss.

1. Tap and hold the Energy Level app.
2. When the icons begin vibrating, you will see an X over Energy Level (and other apps).
3. Tap the X button and confirm delete.
4. Find Energy Level on the app store and re-install the app from the App Store
5. Install and open the app.